Overpayments and Refunding Credit

If a tenant wishes to pay more than the outstanding balance,  or has no balance, then a credit balance for the difference is recorded.

To accept an overpayment (or advanced payment)

1.Just start the charges program and have the customer on screen.

2.Do not run up any charges in the line entry area.

3.Press the A key like you were going to take a payment. The Final payment screen is shown.

4.Just enter in the amount the customer is paying (either Cash/Card or a combination) and click on the Save Button.

The account will go into credit (a -ve balance is shown)

See also: Handeling Advanced Payments

oRefunding a Credit Balance

oIf there is a credit balance on the account, just press the A key to refund a credit.

oCredit balances are always shown with a - (minus) sign before the amount.

oMake sure you choose the correct payment type when refunding.

oClick on the Save button to process the refund.

Part refunds can also be processed by entering in a negative value.

eg. Account is in Credit by $30.00 (shown as -30.00)

Customer is credited -20.00 . In this case, a $10.00 credit will remain on the account.

---

Created with the Personal Edition of HelpNDoc: Free Qt Help documentation generator