Please Click on the Remote Support (Blue and White) Icon Below
For all support related, please phone the number below ...
0409 504 679
anytime for urgent matters.
0409 504 679
anytime for urgent matters.
Click here to create a Support Ticket. (NOT IN SERVICE)
Please see our Contact page.
Please see our Contact page.
Click on "Save File". The remote support tool will start the download and save it to your downloads folder, usually in c:\USERS\<YOUR LOGIN NAME>\Downloads...
Example ...
- When you click on the "Allow UniRes Support to work directly on my computer" link,a small file will be downloaded on to your computer.
- Your Internet connection will be used. All information viewed or collected will remain confidential.
- When prompted, click on the Run option.
- Our support desk must expect your internet call.
- We will be able to see and work with your PC just like we are sitting in front of your computer.
- In the lower right of your screen a small Blue and White logo will appear. You can right-click on this logo and select Close to force termination of the Remote Control session.
- The client Splashtop Streamer is loadedeash time you start your computer, so no time is wasted in helping you with our support. Only UniRes support can securely access your computer. Urgent updates can be sent to you without interruption.
Note that in some circumstances, your data may be backed up to our secure server for security purposes and to perform data integrity checking or analysis.
If you already have Splashtop loaded or running
in the background, a message will appear like the one below.
If Splashtop is unloaded, you may have to reinstall the Support Client.
in the background, a message will appear like the one below.
If Splashtop is unloaded, you may have to reinstall the Support Client.
Update for UniRes 12
Download the main.upd file and copy or save it to your UniRes12 folder.
Restart UniRes to Install the update.
Before updating, check your current version number at the Command Centre. (Top right of the window).
Phone UniRes support on 0409 504 679, if you are unsure or need help.
Only update if you have UniRes 12 installed from version 12.4.x onwards.
Download the main.upd file and copy or save it to your UniRes12 folder.
Restart UniRes to Install the update.
Before updating, check your current version number at the Command Centre. (Top right of the window).
Phone UniRes support on 0409 504 679, if you are unsure or need help.
Only update if you have UniRes 12 installed from version 12.4.x onwards.
